Cancellation & Refund Policy

SLICE is a food product, so all sales are final once an order ships and we do not accept sent-back items. What we do cover is canceling before your order leaves, and fixing anything that arrives damaged, spoiled, or wrong. Questions? Email hello@slicecandy.com.

All sales are final

Once a box has shipped, we cannot accept it back. Candy is a consumable food item that leaves our control the moment it's in the mail, and we have no way to confirm how it was stored or handled, so we cannot resell or re-ship it to anyone else. Please do not mail any product back to us. Packages sent to us without us asking for them cannot be accepted, refunded, or returned to you.

This does not limit your rights under any law that applies to you, and it does not apply to the damaged, spoiled, or wrong-item cases below.

Cancellation rules

Before your order ships — You may cancel for a full refund. Email hello@slicecandy.com with your order number as soon as possible. If we can stop the order before it leaves the dojo, we'll cancel it and refund your original payment method. Nothing needs to be shipped anywhere.

After your order ships — The order can no longer be canceled or refunded, except in the damaged, spoiled, or wrong-item cases below.

Subscribe & Save — You can pause, skip, or cancel future subscription renewals anytime from the link in your order emails. Cancel before your renewal date and you are not charged for that month. Canceling stops upcoming shipments; it does not refund a box that has already shipped.

Accepted orders — Once we have accepted an order and started fulfillment, we may be unable to cancel it. If we decline, change, or cancel an order on our side, we'll notify you using the contact details on the order and refund any amount you paid for what we could not fulfill.

Damaged, spoiled, or wrong item

If something is wrong with what arrived, we will make it right. Inspect your order when it shows up and contact us within 7 days of delivery at hello@slicecandy.com with your order number and photos of the problem. This covers pouches that arrived torn, unsealed, or leaking, product that arrived spoiled or past its best-by date, and orders where you received the wrong flavor or pack size.

We'll review the photos and send a replacement or issue a refund for the affected items. You do not need to mail anything back to us, and it's fine if the pouch was opened when that was the only way to find the problem.

How refunds work

Approved refunds go back to your original payment method. For canceled orders that had not shipped, we issue the refund once we confirm the cancellation. For damaged, spoiled, or wrong-item claims, we issue it once we've reviewed your photos.

Refunds are issued within 10 business days of approval. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since we approved a refund and you still don't see it, contact us at hello@slicecandy.com.

Contact

Cancellation or refund questions: hello@slicecandy.com.